How do I use Beam2Present?
First, you need to sign up for a free trial or buy a license. Second, you install the Beam2Present software on your computer. Once installed, Beam2Present automatically places its icon in your system tray (next to your computer's clock). Click on the icon and select “Start Session”.

What do I need to run Beam2Present?
To show your screen, you need a Windows™ system with an Internet connection. Your computer must have Microsoft Windows™ 95, 98, Me, NT, 2000, XP, or 2003. For optimal performance the minimum system requirements are Pentium 500 MHz CPU, 128MB RAM, and an Internet connection.

What do my guests need to view my screen?
Guests viewing your screen only need a standard Web browser.

How do I get a user name and password for the software?
You will receive your user name and password by email when you register for a free trial or buy a license. After you install the Beam2Present software, you will be asked to enter your user name, your password and your name before you start your first session.

Can someone see my screen when I'm not using Beam2Present?
No. For someone to see your screen, you must manually start a Beam2Present session. To view your PC screen, a person has to visit the Beam2Present web site and know your Session ID, which changes with each new session. Please do not forget to end your session, when you’re done.

How does the voice conferencing feature work?
You can use our audio conferencing system together with Beam2Present. We provide dial-in numbers in several countries. The fees for the audio conferencing are paid by each participant - billing and payment is done through the participant's telephone bills.

All participants dial one of the following numbers and enter the same 9-digit number that is also used for the Beam2Present session. It doesn't matter which number you and your participants dial, because all dial-in numbers lead to the same audio conference.

USA	641-985-8611
Canada	641-985-8611
Great Britain	0870-223-3336
Ireland	0818-277-064
Netherlands	0870-001-903
Germany	01805-007-648
Austria	0820-4000-1573
Switzerland	0848-560-199
France	0826-100-285
Belgium	070-359-991
Spain	902-886-052
Italy	848-390-176
SkypeOut	99-03-769-0021

Does Beam2Present work with firewalls and proxy servers?
Yes. When you start or join a session, Beam2Present establishes one or several secure connections with a Beam2Present server. Beam2Present uses intelligent tunneling technology using ports that are already open in your firewall and proxy server. Beam2Present works with your existing network configuration. The proxy server information is automatically detected or can be manually specified in the software settings. If you have a personal firewall installed on your PC, you might be asked to allow the Beam2Present software to connect to a Beam2Present server.

Does the person viewing my desktop need to download or install any software?
No. As long as each of your guests has an Internet connection and a web browser, they will be able to connect to your session.

How can I start a session?
Click on the icon in the system tray next to your computer's clock and choose "Start Session". Ask your guest to go to www.Beam2Present.com, click "Join Session", and enter the Session ID and a name. Your first guest must join within 15 minutes before the Session ID expires.

How do I switch from a trial account to a paid subscription plan?
Please contact us to upgrade your account.

What can I do in My Account?
In My Account, you can view detailed reports of your sessions, change your account information, update billing and payment information and change your passwords.

I forgot my password. What can I do?
If you forgot your password but remember your user name, click here to request an email with your passwords. If you don’t remember your user name, please send us an email or give us a call.

What is the difference between presenter and administrator password?
The Presenter Password is the password you need to start sessions using the Beam2Present software installed on your computer. The Administrator Password is the password you need to log in and manage your web account. Initially, both passwords are the same. If you are a corporate customer and have multiple users who start sessions, you should change the Administrator Password and make it available only to the administrator of your account. You can change your passwords in My Account.

How can I change my password?
Log into your account and click “Passwords” to change the presenter or administrator password. Don’t forget to save your changes before you log off.

The icon is hidden, what can I do?
Windows XP often tries to hide icons. If you run Windows XP, make sure the Beam2Present icon stays visible by doing the following. Click Start > All Programs > Beam2Present > Beam2Present to make sure it is running. Then right-click a blank spot on the Windows Taskbar and choose Properties. The Taskbar and Start Menu Properties dialog box opens. Click Customize in the lower right corner, which opens another window. Locate the line with the icon, click its entry in the Behavior column, choose Always show and click OK.